Welcome to NorthStar Insurance Services. We are glad you are here and we are ready to serve you. Learn More.

NorthStar Insurance Services is open for business on our normal schedule:

Monday through Friday: 8:30am to 4:30pm

We can be reached at 781.431.2500 or info@nsins.com

Our claims processing email is: service@nsins.com.

Claims can also be submitted through a form on our website, and you can request Certificates of Insurance.

We have also posted information about business interruption insurance, which we hope you find helpful, and we will continue to provide updates as more information becomes available.

For their safety, most of our employees are working from home and are available via telephone and email. We will strive to deliver the same level of exceptional service and professionalism that you are used to and to help you with all of your insurance needs during this difficult time.

We hope that you and your families stay safe and in good health. Please do not hesitate to reach out to us with any questions or concerns.

The NorthStar Insurance Services team

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Made-to-Respond Coverage for Manufacturing & Distribution Facilities

Manufacturing ingenuity and distribution of products is part of America’s backbone; it’s critical to our country’s success, in providing job opportunities, and contributing to our status as a world economic power. Over the years, the landscape in manufacturing and distribution has shifted tremendously with implementation of technology advances (think Industrial 4.0, robotics, and the Internet of Things), greater consumer expectations, and the need to search for ways to increase profit while expanding growth and market share. All of this not only brings the potential for greater rewards but also for increased risks for manufacturers and distributors.

NorthStar Insurance Services, experienced in serving the risk management and insurance needs of the manufacturing and distribution sectors for more than two decades, is poised to help you navigate these changes and ensure that you are properly protected as you move forward.

Unparalleled Expertise

Our staff specializes in the insurance requirements and understanding of the complex language found in most policies for manufacturers and distributors to ensure that your coverages are aligned with your exposures. We’ll look at your property and liability exposures to determine how much you can afford to risk in the event of a significant loss. This involves, for example, analyzing the impact of a breakdown in equipment, which could result in significant production downtime, damaged stock, loss of income, and cancellation of job orders. We’ll also look at what it would take to get your operation back up and running if a fire or natural disaster shuttered your business and you need to rebuild, or if a supplier failed to deliver preventing you from fulfilling a customer’s order. Our staff will assess your cyber risks, particularly in light of the increased use of cloud services, data analytics and mobile to improve an operation’s connectivity and infrastructure.

This and so much more takes the expertise of professionals who focus on what you do – it what makes NorthStar stand out from the crowd.

Who We Insure

We provide a broad spectrum of specialized insurance products to manufacturers and distributors, including but limited to the following:


  • Machine Shops
  • Metal Goods Manufacturing
  • Foundries
  • Plastic Goods Manufacturing
  • Tool Manufacturing
  • Paper Products/Packaging
  • Food
  • And Others


  • Appliance
  • Auto Parts/Accessories
  • Clothing
  • Electrical
  • Food
  • Paper Products
  • Plumbing/Heating
  • And Others

Made-to-Spec Insurance Program

NorthStar is committed to supporting the continued success of the manufacturing and distribution sectors throughout New England. We provide this support with a complete portfolio of insurance products to transfer and mitigate risk to protect your company’s assets, property, management and employees, including:

  • General Liability
  • Product Liability/Product Recall
  • Pollution Liability
  • Manufacturer’s Errors & Omissions Liability
  • Commercial Automobile Liability
  • Cyber Liability
  • Directors & Officers Liability
  • Employment Practices Liability
  • Property Coverage
  • Business Income
  • Equipment Breakdown
  • Workers’ Compensation

Our Risk Management Solutions

As part of our evaluation, we will also look at both traditional and alternative risk-transfer options in addition to conducting policy reviews, analyzing prior loss experience for recurring trends and issues, and implementing loss control and claims management strategies. Our objective is to help you gain greater control over your exposures and potential losses and drive down costs while providing you with comprehensive protection.

We Expect More of Ourselves So You Get More

We take pride in our high-level industry expertise, attention to detail, and diligence in serving our clients’ needs every day. Our team of experts believes in a simple philosophy: that we should provide our clients the same dedicated level of attention and service that we would expect if our positions were reversed. We take our stewardship obligation to our clients very seriously, and work tirelessly to constantly exceed expectations. Find out how we make a difference in the way we approach your insurance needs. Give us a call at (800) 301-1944.