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NorthStar Insurance Services is open for business, operating on our summer schedule:

Monday through Thursday: 8:30am to 4:30pm
Friday: 8:30am to 3:00pm

After Labor Day, our hours will revert to our normal schedule:
Monday through Thursday: 8:30am to 4:30pm

We can be reached at 781.431.2500 or info@nsins.com

Our claims processing email is: service@nsins.com.

Claims can also be submitted through a form on our website, and you can request Certificates of Insurance.

We have also posted information about business interruption insurance, which we hope you find helpful, and we will continue to provide updates as more information becomes available.

For their safety, most of our employees are working from home and are available via telephone and email. We will strive to deliver the same level of exceptional service and professionalism that you are used to and to help you with all of your insurance needs during this difficult time.

We hope that you and your families stay safe and in good health. Please do not hesitate to reach out to us with any questions or concerns.

The NorthStar Insurance Services team

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<h2>Start your career<br />
with Northstar.</h2>

Start your career
with Northstar.

Apply Today

Client Relationship Executive

NorthStar Insurance, one of New England’s leading independent insurance agents, is seeking an account executive to help with our growth. We are a large, vibrant, fast growing agent who is centrally located in the western suburbs of Boston convenient to major routes.

We are seeking an experienced Client Relationship Executive to interact with and manage an assigned group of important accounts. This critical role requires management of the client relationship, ongoing management of coverage and risk management delivery, expansion of coverage and account retention.

Prior Agency Experience Required!


Job Responsibilities:

  • Acts as lead consultant and primary point of contact for a wide array of commercial clients
  • Managing account activity to drive achievement of customer satisfaction, persistency, growth and profitability goals
  • Educates and advises clients on insurance needs based on a comprehensive understanding of their business. Identifies & recommends products/insurance programs to meet such needs
  • Understand customer business issues, and needs through required proactive face-to-face customer visits and proactive phone contact; builds, maintains, and manages positive ongoing customer relationship at all decision.
  • Provides guidance, direction and oversight to Account Managers regarding marketing avenues and strategies, proposal and summary development, and problem solving direction; 3 to 5 years of account management experience preferred
  • Maintains relationships with insurance carriers and facilitates insurance carrier negotiations
  • Ensures creation and execution of renewal strategy plan in accordance with workflows communicates customers’ needs, issues, risks, and opportunities; prepares and presents renewal to customer.
  • Keeps clients apprised of emerging industry trends and pertinent coverage considerations

Core Competencies:

  • Exceptional aptitude for customer service and nurturing long-term, trusting relationships
  • Highly accountable, resourceful and flexible
  • Possess strong consultative skills
  • Proven hands on experience with an in-depth understanding of Commercial Lines Coverages
  • Be laser-focused on delivering outstanding service to clients
  • Must be able to work in a collaborative, team-oriented culture, where there may be 2 to 3 employees delivering service as the account team
  • Excellent written, verbal and presentation skills
  • Effective time management and problem solving skills
  • Minimum of 3-5 years of directly related commercial lines insurance experience (5 plus years of experience preferred)
  • Property & casualty license required

Role requires onsite presence in 2020 and beyond.  Limited remote hours can be discussed but this will be a role requiring an onsite presence.   No relocation assistance provided.  

NorthStar Insurance Services, Inc. is an Equal Opportunity Employer

Apply Today

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We Expect More of Ourselves So You Get More

We take pride in our high-level industry expertise, attention to detail, and diligence in serving our clients’ needs every day. Our team of experts believes in a simple philosophy: that we should provide our clients the same dedicated level of attention and service that we would expect if our positions were reversed. We take our stewardship obligation to our clients very seriously, and work tirelessly to constantly exceed expectations. Find out how we make a difference in the way we approach your insurance needs. Give us a call at (800) 301-1944.