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A CAREER AT NORTHSTAR.

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A Great Place to Work, Thrive

Founded in 1995, NorthStar Insurance Services today is one of New England’s leading insurance brokers. Our success is made possible by our commitment to our clients to be the best provider of insurance and risk management services and the talent that makes up our organization. Not only are we committed to our longstanding client relationships but we are also equally dedicated to building long-term, rewarding relationships with the people who choose to work at our organization.

We Set the Bar High

NorthStar is a great fit for individuals looking to perform a first-class job:

  • We are a great fit for people who want to work hard.
  • We are a great fit for those who love working in teams.
  • We are a great fit for those who have pride in their work.
  • We are a great fit for those who believe that adhering to the company’s process and procedural standards will make for a more consistent and successful work environment.

POSITIONS AVAILABLE

Our Culture, Values

Our philosophy and the values by which we live and work are designed to champion our people and help develop them to their fullest potential. NorthStar’s culture and core values are defined as follows:

  • Provide educational opportunities to staff.
  • An emphasis on transparency with an open-door policy – conduct regular management meetings with team members to maintain an open dialogue and to discuss what is happening in each department.
  • Value individuals, recognizing their professional achievements.
  • Promote a teamwork environment with team triage meetings held daily to ensure client needs are met and that no one employee is handling too much on a given day.
  • Create a positive, healthy work environment with special events and holiday celebrations held throughout the year.

Perks & Benefits

Following are the perks and benefits you will receive at NorthStar:

  • Paid vacation plus 5 additional sick days, bereavement days
  • 401(k) plan
  • Employer-paid Employee Assistance Program
  • Commissions paid for new business brought in by staff, commission for a team member’s own personal insurance returned to individual
  • Depending on the position, auto and cell phone expenses may be paid by NorthStar
  • Medical insurance with employer contribution
  • Dental insurance – employee paid
  • Company-paid life and disability insurance
  • Flexible spending accounts
  • Educational assistance
  • Free onsite workout area
  • Clean and professional environment
  • Potential to work remotely if necessary

Job Openings

Personal Lines Account Manager Job Description

Primary Role

  • Overall management of assigned accounts including producer and house clients.
  • Market/retain assigned accounts.
  • Provide ongoing day to day service to assigned accounts.
  • Assist clients if another assigned account manager is unavailable.

Duties

  • Perform all transactions on an account, including but not limited to:
    • Applications including supplemental applications
    • Quotes and quote presentation
    • Endorsements
    • Audits (as necessary on domestic workers compensation policies)
    • Collection of loss runs and review of same
    • Billing in system as necessary
    • Follow up on open items
    • Follow up on cancellation notices/follow up with client on agency bill payments

Respond to client inquiries in a timely manner, including but not limited to:

    • Returning voicemails immediately.
    • Responding to emails in a timely manner – if cc’d on an email with others and able to respond – do so.

Respond to co-workers in a timely manner.

Collect renewal data on assigned accounts as needed.

    • Work proactively with producer on VIP renewals.
    • Utilize Winrater/Realtime and/or submit appropriate paperwork for quotations.
    • Negotiate with underwriters.
    • Compare renewal quotations including reviewing endorsements lists for enhancements/exclusions.
    • Review policy forms/wording for any areas of coverage that are unclear.
    • Review renewals/endorsements to ensure policies are received as requested and sent to insured in a timely manner.
    • Quote new business/additional lines of coverage for existing clients or referrals from existing clients.
    • Maintain client file in TAM, including but not limited to:
    • Applications
    • Entering activities and following up as appropriate
    • Entering activities to document client/insurance company conversations
    • Attaching email correspondence with clients/insurance company representatives
    • Additional responsibilities/projects as required by producer or manager

Account Manager Job Description

Primary Role

  • Overall management of assigned accounts including Producer/Account Exec and Non-Producer/Account Exec related.
  • Market/retain assigned Producer/Account Exec and non-Producer/Account Exec account renewals.
  • Provide ongoing/day-to-day service to assigned accounts.

Duties

  • Perform all transactions on an account, including but not limited to:
    • Applications including supplemental applications
    • Quotes
    • Proposals/Summaries
    • Endorsements
    • Audits
    • Certificates as necessary
    • Collection of Loss Runs
    • Preparation of Loss Display as necessary
    • Billing in system as necessary
    • Follow-up on open items
    • Follow-up on cancellation notices
  • Respond to client inquiries in a timely manner, including but not limited to:
    • Returning voicemails immediately.
    • Responding to emails in a timely manner – if you are cc’d on an email with others and able to respond – do so.
  • Respond to co-workers in a timely manner.
  • Collect renewal data on assigned accounts. If Producer handles pre-renewal meeting, it is the Account Manager’s responsibility to meet with Producer asap after meeting to gather information necessary for renewal quoting.
  • Submit appropriate paperwork for quotations.
  • Obtain quotations.
  • Negotiate with Underwriters.
  • Compare renewal quotations including reviewing endorsement lists for unacceptable endorsements/exclusions.
  • Review policy forms/wording for any areas of coverage that are unclear.
  • If renewing policy with current carrier, review endorsement list for unacceptable endorsements/exclusions that may have been missed prior.
  • Prepare renewal summary/proposal including coverage recommendations to enhance current program/fill gaps and additional lines of coverage as appropriate.
  • Review renewals/endorsements to ensure policies are received as requested and send to insured in a timely manner.
  • Quote new business/additional lines of coverage for existing clients or referrals from existing clients.
  • Maintain client file in TAM, including but not limited to:
    • Applications.
    • Entering Activities and following up as appropriate.
    • Entering Activities to document client/insurance company conversations.
    • Attaching email correspondence with clients/insurance company representatives.
  • Additional responsibilities as required by Producer, Account Executive or Manager.

Performance Standards

  • Consistent improvement in technical abilities.
  • Good oral and written communication skills.
  • Follow agency procedure with regards to renewal process.
  • Follow agency procedure with regards to policy processing.
  • Keep current with industry trends including market strategy.
  • Maintain good working relationships with co-workers and insurance company representatives.
  • Be a resource to others.

We Expect More of Ourselves So You Get More

We take pride in our high-level industry expertise, attention to detail, and diligence in serving our clients’ needs every day. Our team of experts believes in a simple philosophy: that we should provide our clients the same dedicated level of attention and service that we would expect if our positions were reversed. We take our stewardship obligation to our clients very seriously, and work tirelessly to constantly exceed expectations. Find out how we make a difference in the way we approach your insurance needs. Give us a call at (800) 301-1944.