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Welcome to NorthStar Insurance Services!


NorthStar’s office hours are

Monday – Thursday:       8:30 a.m. – 4:30 p.m.

Friday:                                8:30 a.m. – 4:00 p.m.

(Friday summer hours 8:30 a.m. – 3:00 p.m. through August 30th, 2024)


Otherwise through a scheduled appointment.



We can be reached at

Office:                                 781-431-2500

Toll Free:                            800-301-1944

Fax:                                     781-431-6134

Email:                                 info@nsins.com




Claims can be submitted through a form on our website.

Our Claims processing email is:  service@nsins.com.


Emergency claims; Claims on the weekends or after hours, please call:


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Defined by Our Industry Expertise, Stewardship, Client Service

Founded in 1995, independently owned NorthStar Insurance Services is one of New England’s largest independent insurance agencies. Our growth and size, however, has not changed the philosophy and approach on which we were founded. We take a local, hands-on approach in servicing our clients while leveraging the resources and expertise of our size to deliver the tailored solutions you need to protect your assets, reputation, people and customers.

Our Culture

Our culture is defined by our commitment to industry expertise, the stewardship of our clients’ interests and the superior client servicing we deliver:

Industry Expertise: We work to understand your opportunities and challenges from your perspective and treat you as we would like to be treated. That means that no client need is too large or small, understanding that each risk profile is unique. We provide the level of responsive service you deserve and expect to receive from our team of industry experts.

Stewardship: We pride ourselves on our steadfast dedication to serving our clients’ interests, extending our expertise in developing solutions that result in the best pricing, coverage, and terms for you. You’ll find our straightforwardness refreshing and vow to meet every situation with the highest degree of integrity.

Client Service: Our staff is continually striving to be the best service organization with which you have partnered. As your insurance partner, we are not looking to source your insurance policies but rather to ensure that all of your risk management and insurance needs are met in an efficient, effective manner. Our experienced in-house claims group works as your advocate and is responsible for making sure that in the event you have a claim it is processed by your insurance carrier quickly and fairly.

Our Mission & Vision

Our leadership and team at NorthStar is guided by these basic principles:

  • To provide the best service in the industry.
  • To take care of individuals who help us achieve our goal.
  • To build great relationships with our carrier partners so that we can serve our clients well.
  • To continually invest in our talent, technology, workflow and personal and professional growth so we can deliver the solutions required in today’s ever-changing business landscape.

We Expect More of Ourselves So You Get More

We take pride in our high-level industry expertise, attention to detail, and diligence in serving our clients’ needs every day. Our team of experts believes in a simple philosophy: that we should provide our clients the same dedicated level of attention and service that we would expect if our positions were reversed. We take our stewardship obligation to our clients very seriously, and work tirelessly to constantly exceed expectations. Find out how we make a difference in the way we approach your insurance needs. Give us a call at (800) 301-1944.